My husband and I started our time share release journey in September of 2017. We had a hard time choosing a company to help us proceed with this and had a hard time knowing which company was going to do what they said they would. I looked at many reviews for many different companies and in the end we chose Primo Management Group. We had a Hilton Grand Vacation Club timeshare that was a nightmare. We were only able to use it once in the years we had it due to places always being "booked" or there not being any places where we were going. The one time we did use it, the resort was in a very bad part of town and next to low income housing which is not what we expected and we did not feel safe. While this journey took longer than expected, I am completely satisfied with the job Primo has done. We are released from our timeshare finally and Primo Management took on all the work. It is now April 25, 2019 and to have this weight off of our shoulders is amazing. Primo Management even warned us in the very beginning that dealing with Hilton Grand usually takes longer than some of the other timeshare companies and that if we were patient, they would do their job and they did. One thing I was concerned of was how this would reflect on my credit. I have a great credit score and did not want something like not paying for my timeshare to bring my credit down, but Primo Management works diligently to ensure that your credit is not affected, and if it is, they make sure to correct it. You know it's a great company when during your exit call, they still want to make sure everything is great and they tell you to report anything that shows up to affect your credit from the timeshare company. They are truly concerned with each individual and making sure they right the wrongs that have been done by these timeshare companies and we couldn't be more thankful. So thank you to all the Primo team for making this possible and for doing what you said you would do.
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