My spouse and I were scammed by the timeshare salespeople while we were in Las Vegas 2 months ago. After I read many complaints about this timeshare, I decided to terminate the contract but was denied because my request falls outside of the rescission time period. I then called Primo Management Group (PMG) and spoke with Nathaniel about getting my timeshare cancelled. He was very helpful and informative. Unlike the timeshare sales reps, he did not pressure me into signing the agreement with PMG. He answered every question and concern I had and gave me time to think about it. The following day, when he called me, I decided to pursue PMG’s help in getting me out of my timeshare. Nathaniel and I went through every step, read everything together and made sure that I understood. Ms. Lay Bird, one of the PMG account managers, is currently working on my case. She keeps in touch with me once a month to let me know how things are progressing and assures me that she will take care of everything for me. I must be honest to say that PMG has some excellent customer service members such as Lay Bird, Elizabeth and Karoline, who are all very courteous, informative and helpful, whom I have had a pleasure to talk with over the phone whenever I have had any questions. I strongly believe that PMG can get me out of my timeshare’s nightmare very soon. At this time, I would rate PMG 4 stars and will revise my review after I am a timeshare-free with the help of PMG and will add one more star.
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