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Puente Hills Mitsubishi

  246 inquiries |
New Car Dealers

17665 Castleton Street
City of Industry, CA 91748-1704
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(626) 964-5111

http://www.puentehillsmitsubis...

Monday-Saturday : 09:00 AM - 09:00 PM

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/22/2020

Dont ever buy a car from this business

Don't ever buy a car from this dealership. Dont be fooled with the nice none Mitsubishi inventory they have. They sell used beat up cars with a great look for you to find out later that the car is internally damaged. I bought a 2016 S550 supposedly in a perfect condition. I signed all the paper work and left to pick it up later that night after they clean it and finalize everything. when i came back the front left light was all foggy and water inside it " broken light" after 30 min of arguing with them they agreed to buy me a new one $1,000 -$2,000 for a good condition used light . Next day i took the car to Mercedes Dealership to do a safety inspection i was told the car needs new break pads and front rotors almost $2,000 and then after the first wash i opened the sunroof and it got stuck and it stopped working " minimum of $2,500 to fix it now its tilt and water goes inside the car every time it rains and i cant wash it . i took it back to seller to help with these issues and to pick up the light to find out the replacement light was scratched up and in a very poor condition so i refused to replace it and returned it and now in less than a month of the purchase day my front right tire was always on low pressure so i took it to a tire shop and apparently the AMG rim was broken previously and molded and re broke $800 to buy a new one. I spoke to the dealer many times to help me the issues and now their finale answer is there is nothing they can do. "I Bought the car as is" Now they will hear from my attorney regarding the safety issues in the car as well as the $7,000 in damages i have to come up with to fix the issues And BTW the sales person never returned a phone call after i drove off the lot. I believe his name was adrian

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Puente Hills Mitsubishi closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We here at Puente Hills Mitsubishi pride ourselves on our customer friendly environment. From our 5 diamond parts and service center, to our highly qualified sales staff, we are here to satisfy all your vehicle needs.

Primary Contact: Terru Grey (Sales Manager)
Business Started: 2/1/1994
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Allen Bitar (Sales Manager)
Jeanine Monteleano (Business Manager)
Jose Vargas (Service Director)
Sonny Nejad (Vice President)

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