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Puente Hills Nissan

556 inquiries |
New Car Dealers

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17320 East Gale Avenue
City of Industry, CA 91748-0367 | Get Directions

(626) 626-2600

http://www.puentehillsnissan.c...

Sales Mon-Sat 8:30am-10pm, Sun 9am-9pm
Service/Parts Mon-Fri 7am-7pm, Sat 7am-5pm, Sun 10am-4pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/8/2014 Elka B.

I was sold Nissan Sentra 2013 defective car.

I was sold Nissan Sentra 2013 defective car that after 8 months needed a water pump gasket and transmission replaced.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Puente Hills Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Puente Hills Nissan provides the sale of new and used vehicles sales and services.

Primary Contact:	Ashley Hernandez (Owner Loyalty Manager)
Business Started:	8/18/1999
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 261341
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Brown Automotive Inc,

Websites:

http://www.puentehillsnissan.com

Contacts:

Jenea Magno (Billing)

Greg Brown (President)

Other Categories:

Used Car Dealers

General Auto Repair Services

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