Complaints for Quality Nannies in Riverside, CA

1051 Allessandro Blvd. Ste 200
Riverside, CA 92508 | Get Directions

(951) 656-3228

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to locate a suitable Nanny, withheld deposits when no nanny was located, or when one was selected but did not take the employment. Some complainants report they paid a weeks pay in advance for a nanny, which the company retained as administrative fees when the Nanny refused the job. Other people allege the company failed to perform background checks on nannies as agreed. The company generally responds to complaints by denying refunds, stating they will continue to work with complainants to locate a nanny. Some people were not satisfied with the company's offer, and no longer want to conduct business with this company. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Quality Nannies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Quality Nannies complaints