Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

14 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/2/2020 Cindy S.

Their items are not getting to the customer and customer service isn't taking any calls and neither is their chat line. No where to get resolution. Taking orders but no service. Unbelievable. Absolute horrendous shipping. Other companies dealing with have no problems with shipping. Have as many employees on customer service as you do taking orders. Fix your issues with customer service.

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Complaints and Resolutions

Total Amount in Dispute:
$8,004.00

Total Amount Settled:
$0.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

14 complaints against QVC Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
10	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Today, QVC is the world's leading video and ecommerce retailer, offering a curated collection of desirable brands to millions of customers around the globe each day through broadcast, Internet, and mobile sales platforms.

Primary Contact:	Michael A George (President)
Business Started:	9/12/1986
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Q Direct Ventures

QVC Inc

QVC, Inc.

Websites:

Contacts:

Robin Beatty (Office of the President)

Douglas Briggs (President)

Patricia Kaplan (Office of the President)

Africa M. Brown (Office of the President)

Arleen Gregg (Customer Experience)

Other Categories:

Buying Clubs

Online Retailers

Addresses:

1365 Enterprise Drive , West Chester, PA, 19380

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