Raintree Vacation Club

Wow what a way to care for your guest

Well, my parents went on vacation April 1,2022 and my dad did not SURVIVE his injury from the property of Club Ragina Los Cabos. My parents were supposed to get a handicap room and was not given one until my dad fell after cutting his toe at the jagged edge of the unkept pool and floors that were not clean (read the other reviews same time period). Charles suffered in severe pain as an infection from unsanitary areas around the resort. The infection caused loss of energy, appetite, and memory loss. The staff did not help clean the blood up or offer a bandage for his bloody toe. Charles spent the rest of the vacation in bed he could not walk or stand without assistance the remainder of the vacation. The manager Roberto Chavez and the doctor where no help they wanted cash! My parents were in fear in a Foren country with no help and felt like Club Ragina's staff trying to extort them. Once they reached out for help in the United States Mr. Chaves al of a sudden has a handicap room available. My father left Club Ragina on a stretcher and died a few days after his arrival to California. The reason for my review is that Mr. Chavez and any of the staff at Rain Tree have not responded. Last time I spoke to Mr. Chavez, he said good luck you are no longer in Mexico. He also made it out that I am lying that it happened on his watch. This seems to be the story. It is kind of strange how no one remembers my dad leaving in a wheelchair. So now I am here without a father, and no one wants to help. Here is the last pictures of Charles at Rain Tree's Club Ragina. What a vacation for my parents. Now their insurance company GMX Seguros and agent Jorge A said good luck and prove it. No one at the resort recalls the situation. He is right I am in the United States and can't do anything now and all party's involved will not help or point the finger at someone else.

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