Realphrases ratings, reviews and complaints - Search Engine Optimization

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to render services according to their contract, which results in unfulfilled refund requests. Some complainants state specific levels of traffic are not produced as represented, traffic logs are altered, or the "hits" on the website are unverifiable. Other complainants allege the company fails to return phone calls.

The company responds to some complaints by explaining that they supplied the advertisements according to their agreement, which produced "hits". In other cases they respond by referring to the terms of the contract, or by disputing that the traffic logs are altered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Realphrases closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is providing Internet keyword search engine services.

Primary Contact:	Charles Gordon (CEO)
Business Started:	5/25/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We believe that this company may be associated with topbannerads.com, onlinebannerads.net, and billboardranking.com. The terms and conditions on all of the websites are nearly identical. Upon research the same login and password allows us access to all of the websites, and pulls up the same search results. Separate reports are available.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

American Keywords, Inc

Cybernet Internet Marketing, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Information Search Retrieval Services

Internet Advertising Services

Addresses:

5737 Kanan Road #141, Agoura Hills, CA, 91301

Reputation Report

Realphrases

Complaints and Resolutions

Other Information