Total Amount in Dispute:
Total Amount Settled:
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complaints allege failure to deliver metals, inability to communicate with the business, and failure to refund investors.
In a few cases the company responded that the owner would be in touch with the complaint. In general the allegations of the complaints are not addresses.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.