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Regal Assets, LLC complaints

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280 South Beverly Drive Suite 504
Beverly Hills, CA 90212 | Get Directions

(877) 962-1133

http://www.regalassets.com

Monday - Thursday: 7:00 am to 6:00 pm
Friday: 7:00 am to 5:00 pm

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Total Amount in Dispute:
$1,240,662.00

Total Amount Settled:
$75,000.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complaints allege failure to deliver metals, inability to communicate with the business, and failure to refund investors.

In a few cases the company responded that the owner would be in touch with the complaint. In general the allegations of the complaints are not addresses.

Complaint Closing Statistics

14 complaints against Regal Assets, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
7	Unanswered

14 complaints against Regal Assets, LLC

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $111,575.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

I asked regal Assets to troll an IRA for me in the amount listed above as of may 12 2022. It has not been delivered to the depository. After many requests, nothing has been delivered. At this point I believe it's fraud, theft of my money! Resolution Sought Pay funds and restitution to those who have been injured by these practices. Take away their license to do business. Multiple fines to mandate this to not happen to anyone else.

2/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $110,000.00 Amount Settled: $0.00

Customer Complaint

1/23/2023

We invested funds with Regal Assets that have never been delivered to our IRA accounts. I have complained and had a conversation on 10/5/22 with Tyler Gallagher who told me he was working on it and would give me bi-weekly updates. I have not heard from him again and all my e-mails have been unanswered and the numbers I call are not accepting calls at this time. Resolution Sought Find the metals that were supposed to go into our account and get them delivered there.

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