Complaints for Reliable Imaging Computer Products, Inc. in Northridge, CA

P.O. Box 280944
Northridge, CA 91328-0944 | Get Directions

(818) 233-6027

http://www.reliableimaging.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege receiving solicitation calls from sales personnel after requesting to be removed from the company's call list. Specifically sales personnel make repeated calls to their business are rude to their employees and use high pressure sales tactics to request the purchase of toner. ~~The company generally responds to complaints by denying the complaint allegations or removing the phone numbers from an active call list as requested.~

Complaint Closing Statistics

0 complaints against Reliable Imaging Computer Products, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reliable Imaging Computer Products, Inc. complaints