Relief Law Center ratings, reviews and complaints - Loan Modifications

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant on file alleges deceptive sales practices. The complainant (a business owner) alleges some of his customers received the misleading solicitation causing undue concern to the homeowners, and unfairly disseminating false information that his company was the subject of an investigation for predatory lending.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Relief Law Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is offering forensic audit and loan modification services.

Primary Contact:	Steven Fattorusso
Business Started:	12/31/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is sending out misleading solicitations to homeowners which imply that their mortgage lender is being investigated for predatory lending practices. Consumers should be aware that the "Predatory Lending Notices," are actually a solicitation, or sales ploy used by the company, and should not be taken literally, or used as a basis to determine eligibility for loan modifications based on predatory lending practices.

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

USA Loan Auditors

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Mortgage Loan Processors

Foreclosure Law Attorney