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Renatus, LLC complaints

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1312 West 75 North
Centerville, UT 84014-1710 | Get Directions

(801) 701-7337

http://www.myrenatus.com

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Total Amount in Dispute:
$7,994.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Renatus, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Renatus, LLC

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12/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,994.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

I purchased an online education program with this real estate education company. I cost 1997 for one package and 5997 for another package. This purchase was a long time ago in 2015 and 2016. I logged in recently to find out I no longer have access to this education. It was my understanding that I would always have access to this education and I should because I spent almost 8000 dollars for it. Resolution Sought I would like my money returned for my purchase.

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