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Renewal by Andersen

47 inquiries |
Window Contractor

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2922 Brick Church Pike
Nashville, TN 37207 | Get Directions

(615) 432-4374

http://www.rbanashville.com

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/18/2019 Rebecca N.

I want this company to be more aware of and respect the no-trespass statuses of the people in their service areas.

The property my husband and I own in Old Hickory, Tennessee is on the Tennessee Secretary of State no trespass public notice list. Additionally we have a no trespassing sign in our front yard. This afternoon, Jacob with Renewal by Andersen came by our house to sell us their services. My husband explained our no trespass situation and ask him to leave, which he did not do immediately or timely. I called Renewal by Andersen and spoke with someone to complain. They took my name and phone number and took me off their canvas list. Apparently, they do not check the no trespass public notice list before sending out canvassers. Because Jacob was so unprofessional and our no trespassing status was not respected, I am filing a complaint.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Renewal by Andersen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is window contractor.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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