• Category:
  • Address:
    5501 Headquarters Drive
    Plano, TX 75024
  • Phone:
    (800) 665-5510
  • Website:
  • Social:
    Rent-A-Center on Facebook Rent-A-Center on Twitter Rent-A-Center on LinkedIn Rent-A-Center on YouTube Rent-A-Center on Blog 
  • Hours:
    Online 24/7
    Call for Location Hours
  • Primary Contact:
    Chrissa Schanke (Legal Administrative Assistant II)
  • Business Started:

This company's business is providing furniture, appliances, electronics, ect... for rent.

680 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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BCA Company Reviews


We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
11Making a full refund, as the consumer requested
0Making a partial refund
70Agreed to make an adjustment
1Refusing to make an adjustment
10Refuse to adjust, relying on terms of agreement

Total: 94 complaints

Complaint Experience


Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the ...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

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