based on 4 reviews

  • Category:
  • Address:
    5501 Headquarters Drive
    Plano, TX 75024
  • Phone:
    (800) 665-5510
  • Website:
  • Social:
    Rent-A-Center on Facebook Rent-A-Center on Twitter Rent-A-Center on LinkedIn Rent-A-Center on YouTube Rent-A-Center on Google+ Rent-A-Center on Blog 
  • Hours:
    Online 24/7
    Call for Location Hours
  • Primary Contact:
    Chrissa Schanke (Legal Administrative Assistant II)
  • Business Started:
    9/1/1986

Rent-A-Center provides Rent To Own leasing services which include Home Furnishings, Electronics, Computers and Major Appliances.

673 inquiries

About Rent-A-Center

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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BCA Ratings & Complaints

Rating for Rent-A-Center

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Customer Reviews & Ratings

4 recent reviews Ratings Breakdown
  • 1 Review
    0 Answers

    I'd like the company to provide customer service training to their employees.

    Posted on 11/15/2018

    These folks are unprofessional and don't communicate with each other when customers leave messages... Threaten to come take merchandise and demean and talk down to women....

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  • 1 Review
    0 Answers

    They were suppose to deliver between 3-7 pm the following Monday. But they never called or showed up.

    Posted on 7/20/2018

    First, when I arrived the manager and sales person were full on arguing because someone didn't send out an item on time and it turned out to be the managers fault. I thought that was highly unprofessional. Second, the sales woman was completely flirting with my Father and that was inappropriate.
    Last, I purchased my washer and dryer 7/13 they were suppose to deliver between 3-7 pm the following Monday. But they NEVER CALLED OR SHOWED UP. I CALLED THEM AND THEY DIDN'T APOLOGIZE AT ALL. THEN THEY RESCHEDULED FOR TODAY BETWEEN 11-12 PM. Didn't show again. I called and they said they were on the way, and that was almost 2 hours ago. No call or now show. I made over a $1,000 Purchase and scheduled my work around their delivery timing. I'm so angry. They need new management that is more professional and not so laid back and gossipy. I just want this on file. Ill never do business with them again.

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  • 1 Review
    0 Answers

    They put items on floor that are no good.

    Posted on 5/30/2018

    They put items on floor that are no good. Tell you that it's working, you pay for it, stops working so you can buy something else. They lie to your face about things. I hear people come in there they use them fake they should be ashamed to do that. Talk to them stop using people its not nice. Wrong!

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  • 1 Review
    0 Answers

    Do NOT rent from them!

    Posted on 6/24/2015

    I entered the RENT-A-CENTER store to inquire about renting a bed for one week. I was given the price of $36. It seemed reasonable to me, so I left a small deposit and returned the following Friday to pick up the bed. Once the bed was loaded on my truck, I went to pay the $36. Except now, I had to come up with double the amount. It seems they don't rent for one week only. I had to pay $73.39 for two weeks. I grudgingly paid it and went home with the bed. My company only stayed for a few days and as we were no longer using the bed, I called to have the store pick up the bed exactly one week after I rented it. I was told they would come pick it up on Friday. They never showed up. I called the store again, they said it would be Monday before they would come to pick it up. I arranged my schedule to be there when they came to pick up the bed. Again - no show. Again I called them. The man I talked to promised me they would be here on Tuesday. Guess what? Yep! No show! So today is Wednesday and they have promised yet again to pick up the bed. But I'm not holding my breath. I know what they are doing, they are dragging it out to Friday, the second week, so they can TRY to charge us for another weeks rent. Not going to happen though.

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