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Right Choice Transfer

  721 inquiries |
Time Shares

2245 West 190th Street, Suite 100
Torrance, CA 90504
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(888) 453-8491

Please contact Right Choice Transfer for business hours.

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/27/2014

Right Choice Transfer FRAUD

On 11/20/2012 we paid Right Choice Transfer (RCT) almost $4000 to transfer our timeshare title. The process was suggested to take 6-9 months. Over the course of 16 months RCT transferred our file to three different subcontractors, none have been successful and we are in title clearing with the third subcontractor. In Feb 2014 I received our annual maintenance bill from our resort. RCT refused to pay it. They alleged that original paperwork (from 2013) was not returned to the first subcontractor within stipulated timeframe per contract. Even after faxing UPS tracking/certified mail slip proving documents were received within timeframe, RCT refused to pay or make contact with us and making contact with RCT is excruciating and time consuming. They refuse to communicate with us. We are on hold for DAYS (one day 13 hours) only to be hung up on or knowingly transferred to VM despite imploring to speak with a human. No VM messages were returned, including calls placed to our “personal representative” Tyler Courtad. And like many others….we never signed a contract! On 03/25/2014 I called subcontractor for update and they informed me they were “having issues with the resort” so completion of our transfer ETA……2-4 YEARS!!! And I would be responsible for all fees during that time. If I paid $400 to one of their subcontractors right now, they would pay 75% of any future fees. Right, like I am going to give them any more money. See my on-line video https://www.youtube.com/watch?v=zydRB1VlLoI. This complaint was filed with LA BBB for breach of contract but RCT did not respond. I have also filed complaints with the FTC for fraud and CA and SC attorney General. Fraud in the inducement: RCT advertises A+ rating with the BBB, but actual rating is F. RCT states “time is of the essence” which implies quick execution of process…how can they promise this when they refuse to communicate? RCT creates urgency to sign contract by stating “at any moment your resort could be added to the dreaded “cannot get out of” list. RCT promises full refund if unable to execute transfer. This is deceptive and a misrepresentation; and perhaps a violation of TSR Section 310.3(a)(2)(iv). RCT can drag out process for years without being in breach of contract with no intention or obligation to refund monies. Deceptive trade practices: RCT’s blatant and flagrant refusal to communicate with client inhibits consumer’s right to obtain information and/or to enforce a contract. RCT does not provide customer with written contract prior to payment. While this complies with TSR Section 310.3(a)(1), I believe RCT chose to withhold written contract and utilized oral disclosure in an effort to misrepresent some aspects of the contract (a violation of TSR Section 310.3(a)(2)(iii)?). RCT falsifies dates in which documents are received to avoid financial obligation.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Right Choice Transfer closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Right Choice Transfer specializes in ending association maintenance fees and releasing timeshare owners from their timeshare contracts.

Primary Contact: Eleanor Andrews (Client Relations Manager)
Business Started: 9/6/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Cynergy Concepts, Inc.

Websites:
There are no additional web sites.

Contacts:

Alex Evans (H-R Manager )
Charles Anderson (Consumer Advisor)
Chris Bodig (Consumer Advisor)
David Karen
David MacMillan (President )

Addresses: