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Right Shield Vehicle Protection

330 inquiries |
Extended Supplemental Warranty Programs

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261 West Commerical Street
Pomona, CA 91768 | Get Directions

(888) 582-7775

http://rightshieldvp.com

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Company Rating

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/17/2016 Pilar S.

HORRIBLE SERVICE

This warranty is a fraud and they do not pay for any services. 1 star is too much. People send there hard earn money thinking they have a cushion for emergencies, only to be rejected. Then customer service is horrible one in particular David Matthew he needs to be fired. The way he talks to customers is horrible. I have worked in Customer Service for over 20 years and I was always taught to please the customer and never argue with them, at Right Shield they argue steal your money and don't honor there warranty. I'm going to fight all the way legally to get my money back. I'm going my attorney, our local news channel and BBB I will be heard.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Right Shield Vehicle Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Right Shield Vehicle Protection provides vehicle protection warranty's.

Primary Contact:	Customer Service
Business Started:	3/21/2012
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Right Shield Enterprises, Inc

Websites:
There are no additional web sites.

Contacts:

Hector

Farid Russli (CEO)

Val Omar (President)

Charles Butler (Office Manager)

Addresses:

4097 Trail Creek Road, Riverside, CA, 92505

2510 Rainbow Falls Cir, Corona, CA, 92881

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