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150 Winchester Circle
Los Gatos, CA 95032
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(408) 556-9391

http://ww.roku.com

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Total Amount in Dispute:
$4,035.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

38 complaints against Roku, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
38 Unanswered

38 complaints against Roku, Inc.

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11/26/2020

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

11/2/2020

I've canceled my Roku account, but every month is still charges me. I have a cancellation notice, but the company still charges my debit card. Resolution Sought I would like it stop stealing money from my bank account.

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11/16/2020

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

10/21/2020

I purchased a tv through Walmart.com, I start setting it up and the TV informed me I have to activate the TV through a website, I proceed to do so, then upon using the activation code it prompted me I had to call a certain number, so I called and was informed there was an activation fee, I then do research and there is no activation fee, so I've tried contacting roku for 3 days now and no response or attempt of response Resolution Sought I want my money back at least and the situation handled

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