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Rooms To Go (Headquarters)

  913 inquiries |
Furniture Retail

11540 East US Highway 92
Seffner, FL 33584
| Get Directions

(813) 623-5400

http://www.roomstogo.com

Contact us at (813) 623-5400 for hours

Company Rating

C

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Customer Reviews

based on 3 reviews.

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Complaint Experience

97%

Complaint Resolution Index (CRI)

105 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/7/2021

Update: the only resolution I have received is I finally got my TV.

After going back and forth with Rooms To Go and Best Buy, I did in fact receive and had to pick up my TV from the nearest Best Buy store. I was told I would receive a good faith customer service gesture gift card of $75 within 4 to 8 weeks due to the bad customer service but never received that and its been over two months. I wasn't looking for any reward but if you say I will receive a gift card, that should have been sent. Lesson learned not to do business with Rooms to Go in the future.

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Complaints and Resolutions

Total Amount in Dispute:
$105,661.00

Total Amount Settled:
$9,056.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

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Complaint Closing Statistics

105 complaints against Rooms To Go (Headquarters) closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
5 Making a partial refund
84 Agreed to make an adjustment
3 Refusing to make an adjustment
6 Refuse to adjust, relying on terms of agreement
1 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Rooms To Go, sells living room, dining room & bedroom furniture with beds, sofas, tables and more.

Primary Contact: Lourdes Campos (Presidential Assistant)
Business Started: 9/7/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis


Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Rooms To Go.com, Inc.
Rooms To Go

Websites:
There are no additional web sites.

Contacts:

Customer Service
Customer Service
Janice Altshuler (Vice President/E-Commerce)
Nannette Oyola (Presidential Assistant)
Online Support

Addresses: