Rooms To Go (Headquarters) complaints

Hi, I bought a leather sofa set from Rooms To Go at your Vero Beach, FL store. I bought the set on 3/7/2020 for $3,060.00 It is a four piece sectional with two motorized chairs on each end. One of the motorized chairs has stopped working. I checked the green light in the back of the chair and it is flashing slowly. I called your Vero Beach store to see if there was a simple solution that I could do to get the chair working but the customer service person said that unless the chair was under an extended warranty they couldn't send anyone out to fix it. I told her I didn't remember being offered a service warranty contract at the time of sale but I would be more that willing to pay for the repair service. She told me that she could not do that, that they only send out repair people if the chair is under warranty. She told me I would have to find a furniture repair company in my area to fix it. I was amazed that Rooms To Go doesn't support their products after sale. I told her that I thought it wasn't good customer service to not have a service technician who knows the chairs available. In any case I have tried to find someone to fix the chair but I am having a problem finding someone in my area. Why can't I pay Rooms To Go for a service repair if you have the technicians at your stores? I am very dissatisfied. Resolution Sought I would like to have a service technician from Rooms To Go try and fix the chair. I will gladly pay for the service. If the green light in the back of the chair is flashing, it should give them an indication as to what is wrong and maybe what is needed to fix it.

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Thank you for your succinct answer. I think Rooms To Go's policy of not having available service personnel to deal with product issues for its customers unless the product is under warranty is truly not what a good company does. I deal with many different companies in my line of work. Every one of them has a service warranty agreement in force when an item is purchased. If one of their products has a service issue after the warranty period ends, they allow you to have the product serviced after paying a service fee which is good customer relations. To just give excuses that Rooms To Go's service personnel are not available to customers and that we have to find someone on our own to repair a product, is not good customer relations. I will be sure to leave many different reviews of your service policy online on different websites and social media as a warning to potential future customers that Rooms To Go has no after sale service available after warranty period ends. Maybe someday, Rooms To Go will become a real company that values its customers.

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I went online to shop for a bathroom set and my main concern was picking out the right color. Well, I saw a nice color (gray in nature) and decided to purchase that bathroom set. Well, when it arrived to my home the color was like a dark brown and I was very disappointed. Resolution Sought First, I would like for them to give me a call and offer me an apology for not being honest to the color that they showed on their website and offer me some sort of discount for my bathroom set.

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My apologies, I meant to say I purchase a bedroom set about three weeks ago and it showed a grey color on the website, but when it arrived at my home it was a very dark brown. Order # 18965610I. Purchase on March 7, 2024. Lakeline Grey 7 piece queen panel bedroom. 3277154P. This was an internet order. Thanks

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