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Royal Roofing Company

Member | 1,472 inquiries |
Roof Contractors

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6831 Suva Street
Bell Gardens, CA 90201 | Get Directions

(562) 928-1200

http://www.royalroofing.com

Monday-Friday: 8:00 AM-5:00 PM

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 02/01/1986
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 7/6/2018 Ryan S.

Needed Roof Replacement - Awesome Experience

Overall great experience with Royal Roofing and their team. The president and CEO, Steve, gave me a very personalized and in-depth knowledge of roofing during the initial estimation. He made sure to take his time and thoroughly explain to me each particular issue he saw with my roof and broke down how he arrived at his estimation. Steve walked me through the process and kept me in the loop with daily status updates and pictures of the progress. I felt very comfortable throughout the process and had incredible results. Beautiful roof done in just under a week. They also made sure to clean up and power wash away debris both at the beginning and end of installation. I purchased the 25 year GAF “Golden Pledge” extended manufacturer warranty (Any and all leaks taken care of free of charge for 25 years, transferrable to next owner so a great selling point.) Royal Roofing is of an elite certification (top 2 of roofers) called “Master Elite” which are allowed to implement this warranty. You could truly see the difference and craftsmanship through the extra features that come with this option. I was extremely happy with the work done, and the process was quick and painless. Thank you!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Royal Roofing Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Royal Roofing Company specializes in repairs, maintenance, roof restoration, and re-roofing services, servicing Los Angeles and Orange Counties, the San Fernando and San Gabriel Valley.

Primary Contact:	Steve Pinkus (President)
Business Started:	12/3/1982
Social:

About Royal Roofing Company

Royal Roofing Company is a licensed roofing contractor specializing in re-roofing and roof repairs for residential, commercial and industrial roofing systems.

Royal Roofing Company was founded in 1980 and specializes in repairs, maintenance, roof restoration, and re-roofing for any sized residential (single & multi-family), small/medium and large commercial and industrial clients.

Whether you have an Emergency leak that requires "NOW" or an annoying leak to finally get solved, you'll receive the SAME GREAT SERVICE as if your call was for a complete re-roof. Every job is our opportunity to build a long term relationship to be your roofing professional for life. We service many generations here for our mindset of best quality, stellar service@ the best price and value in our industry.

Schedule your FREE NO OBLIGATION ROOF ESTIMATE & CONSULT NOW by calling Royal Roofing's office at 1 800-Roof-390 (766-3390) or our local number 562-928-1200, 310-271-1455, 714-630-0500, 818-755-8515 or call Steve Pinkus-President/CEO on his L.A. Cell; 213-305-0277 or his OC Cell number 714-306-9797.

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Licensing

California State Contractors License Board

Verified License

License Number: 432352
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

~156260162~100015314
156263620

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.