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Reputation Report

Royal Vacations, LLC

  73 inquiries |
Time Shares

74-040 Highway 111 Suite L-219
Palm Desert, CA 92260
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(760) 641-8070

http://www.diamondresortvacati...

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege that the company telemarketed them, and as an inducement to signing their agreement, told them that they had interested parties in renting their timeshares. When the promised rentals never materialized the timeshare owners claim that the company was difficult to contact and did not return phone calls.

The company responds to a few complaints by stating that the timeshare owners signed a life-time rental agreement and that no refund would be due until a future date and only if they failed to rent the timeshare.

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Complaint Closing Statistics

0 complaints against Royal Vacations, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing short term rental for time shares.

Primary Contact: Sheldon Horton (President)
Business Started: 7/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Based on our review of the company's contract, money-back guarantee, and website, we have a number of concerns. The company's contract states that they will provide for a website listing that includes such things as full color photos and video clips. We could find no listings of specific timeshares for rent on the website nor was there any pricing or availability information. The company's money-back guarantee is conditional and we advise careful consideration of those conditions before entering into any agreement. We believe it would be difficult to obtain a full refund. This company may be required to be licensed through the California Department of Real Estate. To verify licensing you may contact the department at 916-227-0900 or visit www.dre.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Royal Vacations LLC

Websites:

Contacts:

Owner

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