Royal Vacations, LLC ratings, reviews and complaints - Time Shares

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege that the company telemarketed them, and as an inducement to signing their agreement, told them that they had interested parties in renting their timeshares. When the promised rentals never materialized the timeshare owners claim that the company was difficult to contact and did not return phone calls.

The company responds to a few complaints by stating that the timeshare owners signed a life-time rental agreement and that no refund would be due until a future date and only if they failed to rent the timeshare.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Royal Vacations, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing short term rental for time shares.

Primary Contact:	Sheldon Horton (President)
Business Started:	7/1/2003
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Royal Vacations, LLC?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Based on our review of the company's contract, money-back guarantee, and website, we have a number of concerns. The company's contract states that they will provide for a website listing that includes such things as full color photos and video clips. We could find no listings of specific timeshares for rent on the website nor was there any pricing or availability information. The company's money-back guarantee is conditional and we advise careful consideration of those conditions before entering into any agreement. We believe it would be difficult to obtain a full refund. This company may be required to be licensed through the California Department of Real Estate. To verify licensing you may contact the department at 916-227-0900 or visit www.dre.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Royal Vacations LLC

Websites:

http://www.royalvacations.net

Contacts:

Owner

Other Categories:

Real Estate Rental Service

Addresses:

1729 East Palm Springs Canyon Drive Suite C, Palm Springs, CA, 92264

Reputation Report

Royal Vacations, LLC

Complaints and Resolutions

Other Information