• Category:
  • Address:
    P.O. Box 42482
    Cincinnati, OH 45242
  • Phone:
    (866) 787-4227
  • Website:
  • Social:
    RushCard on Facebook RushCard on Twitter RushCard on Google+ RushCard on Instagram 
  • Hours:
    Member Services available 24 hours 7 days a week by email, phone, or mail.
  • Primary Contact:
    Customer Service (Customer Service)
  • Business Started:
    3/6/2002

This company's business provides prepaid Visa debit cards in the United States.

570 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
F

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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BCA Company Reviews

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
0Making a full refund, as the consumer requested
0Making a partial refund
1Agreed to make an adjustment
2Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement
58Unanswered
0Unassigned

Total: 62 complaints

Complaint Experience

3%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Complainants allege a variety of issues including billing and accounting errors, difficulties or delays in having account errors corrected, and customer service issues. Specifically complainants allege they are unable to access their funds, deposits and loads are not reflected in their balance, inab...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

Keep in mind most prepaid debit cards charge monthly, or per-use fees. These fees can add up quickly and eat away your balance. In addition, the prepaid card may not have the same protections as a traditional bank issued debit card, in cases of loss ...Read more

Other Considerations

Before deciding on any prepaid product get the facts and explore all of your options. Remember, a prepaid debit card is very different from a bank account debit card and may carry fewer consumer protections than bank issued debit cards or credit card...Read more

Government Actions

Agency: Consumer Financial Protection Bureau
Description:

On February 1, 2017 the Consumer Financial Protection Bureau ordered UniRush and Mastercard to pay $13 Million after preventable technological breakdowns in October 2015 left tens of thousands of RushCard users unable to access the...Read more

Advertising Reviews

BCA has no information regarding advertising review at this time.