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Rushmore Loan Management Services, LLC

  3,388 inquiries |
Mortgage Services

15480 Laguna Canyon Road Suite 100
Irvine, CA 92618
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(949) 341-0777

http://www.rushmorelm.com

Monday - Thursday: 6:00 AM – 7:00 PM PST Friday 6:00 AM – 6:00 PM PST

Company Rating

AAA

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Customer Reviews

based on 5 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

101 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/15/2021

I didn't think a financial institution could be this bad...

I can't imagine a more horrible experience than using Rushmore Loan Management Services. My HELOC was transferred to them, I subsequently used my HELOC balance through Rushmore, and then started paying off in sizeable amounts. One month's payment was late by several weeks, due to my not knowing payment wasn't scheduled in their system. Because of the lateness, they suspended my ability to use the account for A YEAR! They said they sent me a letter, but I don't recall ever seeing. I went to use the funds again recently to transfer money to my primary bank and the check bounced due to the account suspension, with my primary bank threatening to close my account over the bounced check. The check had already cleared my bank and I moved some funds around, which created the need to move funds from elsewhere before I was in a major jam. Their website is horrible, they have no ability to transfer funds through their online portal (only by check), and they overdrew on my payments and had to refund me a significant amount. DO NOT USE THIS INSTITUTION!

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Complaints and Resolutions

Total Amount in Dispute:
$3,686,943.00

Total Amount Settled:
$1,027,891.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

101 complaints against Rushmore Loan Management Services, LLC closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
0 Making a partial refund
54 Agreed to make an adjustment
7 Refusing to make an adjustment
32 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Rushmore Loan Management Services, understands the importance of homeownership, and they recognize that at times, economic changes can make it difficult to make your mortgage payment.

Primary Contact: Clayton Goff (VP, Legal)
Business Started: 9/12/2008
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Licensing

California Department of Business Oversight

Verified License

License Number: 603K553
Status: Active

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Consumer Inquiry
Eileen Cudiamat (Correspondence Research Analyst)
Jesus Santos-Rosado (Compliance Supervisor)
June Healy (Paralegal)
Lori Zamoznick (Paralegal)

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