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SailboatStuff

1,108 inquiries |
Boat Equipment and Supplies Retail

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2593 Willow Grove Road NW
Acworth, GA 30101 | Get Directions

(770) 776-9962

http://www.sailboatstuff.com

9:00 AM - 5:00 PM Monday-Friday

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/28/2014 B B.

Do not recommend

I order a simple dock product and paid extra for two day delivery. No show, and no warning it would not show up on time. I called 10 times and emailed over 10 times over the course of a two day period and got no response from this company..... absolutely no response from their phone number (mail box was full ultimately) and none from the two email options (orders and support). If you think about it, what kind of commercial company does not have a toll free number to contact support? That should have been my warning.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against SailboatStuff closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

SailboatStuff, LLC. has been providing the retail sale of marine hardware and accessories since 2002!

Primary Contact:	David Volonakis (Owner)
Business Started:	8/14/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

SailboatStuff, LLC.

Websites:
There are no additional web sites.

Contacts:

support

Daniel (General Manager)

Addresses:

5456 Hazeltine Avenue, Sherman Oaks, CA, 91401

First Name:

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