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Savers

162 inquiries |
Thrift Shops

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5845 East Broadway Blvd
Tucson, AZ 85711 | Get Directions

(520) 570-2001

http://www.savers.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/13/2018 Barbara G.

I worked in the public for years and never talked to a customer like that!

I have been a customer of Savers for more than 5 yrs and bought and donated various things over the years. As a widow, I read a lot and have bought hundreds of books and re-donated them once read. Today, in Tucson, AZ , store # 1051, I bought 10 paperback books, buy 4 Harlequin/Silouette, get one free. Been doing this for many years, carefully only buying only those publishers. The checkout person today was looking carefully at the back of the books and separated 3 out, saying they didn't qualify because the price of the books was higher. I questioned what she was doing, since I have bought these books for years, since they actually sold for 2/99 cents and the fifth one free when I started. I am a senior citzen, widowed and don't watch TV, and this is my entertainment. The checker was snippy, saying she would allow it THIS time. Her name was Debbie and even though she was an older checker, I thought it was unwarranted. I worked in the public for years and never talked to a customer like that! I will continue to shop there but will go to any other checker-not her. Just thought someone should know.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Savers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is thrift shops.

Primary Contact:	Cindy
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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