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Security Pro USA

637 inquiries |
Security Guard Patrol Service

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10530 Venice Blvd
Los Angeles, CA 90232 | Get Directions

(310) 475-7780

http://www.securityprousa.com

Monday - Friday 9:00 to 6:00 PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/17/2017 Darrylyn B.

They never made an attempt to right there wrong!

So I ordered an Explorer R1 Rangemaster bag about the end of April. It went through the processing, but was never shipped. Called the company up and spoke with a guy who calls himself Scott. He tells me the bag is on it's way. Bag never arrives because bag was never shipped. Then he tells me in another conversation, that they never charged me for the bag...that information was correct. I looked back into my account, and though it was processing, they never took the money. He now tells me they are waiting for the bags to come, and I will receive a great deal for the wait and inconvenience...nothing! No emails, no calls, in fact I just called about an hour ago, left a voicemail, no call back. I missed out on other deals, waiting for Scott and Security Pro USA to come through, and I got nothing! As a consumer, I hate it when a company strings you along, and doesn't come clean. I realize issues arise, but this is ridiculous! I would've been okay if you just reached out to me and let me know you haven't forgot about me, but you never did! Lousy customer service, lousy company!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Security Pro USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Security Pro USA is a leading supplier in homeland security, law enforcement, disaster recovery and strategic defense to government and corporate buyers in the USA and allied countries.

Primary Contact:	Amnon Even (Owner)
Business Started:	10/18/1988
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Licensing

Companies offering Private Investigator or Private Patrol services are required to be licensed with the Bureau of Security and Investigative Services of the California Department of Consumer Affairs.

For the most up-to-date information regarding licensing status, consumers may contact the BSIS by calling (916) 322-4000 or visiting their website at http://www.bsis.ca.gov/.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Security Twenty Twenty

Security 20/20

Security 20 20

SecurityProUSA

Websites:
There are no additional web sites.

Contacts: