Select Financial Solutions, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege the company fails to honor cancellation requests and prematurely deducts money from accounts causing NSF charges, or other monetary hardships. Several customers complain they experience difficulty canceling services, even if they contact the company within the five day cancellation period. Complainants claim the company fails to acknowledge verbal requests, and continues to deduct monthly fees even after contracts are cancelled. A few complainants state creditors continued to call, payments are not being made to creditors, and debts are not negotiated as represented.

The company responds to most complaints by refusing refunds, and contends that cancellations were not received within a timely manner, customers failed to cancel within the alotted three or five day time period, or that their services are not free, claiming considerable efforts had been made on their part on behalf of the client. The company contends that cancellations are valid only when clients call their customer service number leaving their name, number, and a brief message indicating the reason for cancelling. In some cases, the cmpany provided refunds, offered to place customers in other low cost programs at no additional cost, or indicated that clients did not have funds upon negotiating a debt, or customers cancelled the program when creditors wanted to negotiate accounts. One customer disputed the company's refund denial claiming no services were provided after honoring the company's request not to pay creditors. As a result, the balances on the customer's account increased.

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Complaint Closing Statistics