Sensible Auto Lending complaints

I have been a sensible auto customer for years, I have never missed a payment, nor have I ever had to pay a convenience fee for using the online site. This week ( I pay weekly) they charged me and are going to continue charging me once a week an extra 5 dollars. For paying online, unless I pay with my actual bank account, I feel this is a breach of contract, and also a predatory scheme. They never notified me of this change. I have never had to pay this fee and it will end up costing me hundreds of dollars if I continue to have to pay it. Resolution Sought Honor our original agreement and continue with the payments I have made for 2 years, without a 5 dollar fee once a week, just to pay them.

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On Tuesday 12/26/23, I received an email for Sensible Auto stating my car would be shut down in 72 hours unless I got in touch with them. On Wednesday morning, my car was repossessed (not even 24 hours later). When I called Sensible Auto repo department I spoke with Joseph who told me their system went down so I got the email late. At this time, he told me I had to pay $1337.32 in fees (cash) to get my car back, plus I had to get 90 days advance of auto insurance even though my insurance never lapsed. On Friday 12/29/23, I spoke with Joseph again at 09:30 at which time I told him got the insurance and made the car payment in full. I asked him to please send the paperwork to the repo company so I can pick up my car. The repo company was charging me $75 per day. As the day went on, I continued to try and speak with Joseph or someone else to see if the paperwork was sent over. By 3:30, I was told no paperwork was sent to the Repo company and they closed at 4 so I am not able to think about getting my car until possibly Tuesday 1/2/24 which will incur $300 in unnecessary expenses. The staff are so impolite and they make me feel like they are punishing me. As a result, I lost my job because I was unable to get to work over the weekend. Resolution Sought I would like to be compensated for the additional days my car was in storage at $75 per day. In addition, I would like to speak with a manager to express my concerns since I was not afforded the opportunity by any of the staff I spoke with. I am also contacting a lawyer to see if there is any way I can sue for pain and suffering for me losing my job as a result of Sensible Auto staff's lack of customer service.

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The cure letter was stating that my insurance lapsed however I provided significant proof that my insurance never lapsed. The customer service that is provided by this company is completely unethical.

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