Find a reputable business?

Reputation Report

Severns Air Conditioning and Heating Company

265 inquiries |
Air Conditioning Systems Repair Services

File Complaint

P.O. Box 96
Wildomar, CA 92595 | Get Directions

(951) 271-1685

http://www.severns-air-conditi...

Monday thru Friday 9am - 6pm Saturday 10am - 6pm Sundays & emergency calls at additional cost.

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/15/2014 Art Y.

Professional, Affordable and Knowledgeable

Severns Air Conditioning came to our house to replace our air conditioning unit. Amazing professionalism! Very knowledgeable and reasonably priced. Work was done precisely and neatly. Would highly recommend!!! Thank you Rich for making our experience a great one!

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Severns Air Conditioning and Heating Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Air Conditioning & Heating technician. NATE Certified, NCI Certified, One Guy (& wife), One License for 30 Years. Old Fashioned, Polite, On Time Service. I personally come to your home to diagnose your A/C or Heat Pump system. Ma & Pa outfit.

Primary Contact:	Richard Severns (Owner)
Business Started:	9/26/1989
Social:

Interested in Severns Air Conditioning and Heating Company?
Contact them directly!

Request Quote

Licensing

California State Contractors License Board

Verified License

License Number: 578053
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Brenda Severns

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile