Shadowhawk Flashlights ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shadowhawk Flashlights closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an online retailer selling flashlights.

Primary Contact:	Vanessa Thompson (General Manager)
Business Started:	1/7/2016
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

This company may be out of business. We called their toll free number, (866) 342-2144 and it reaches a recording stating "Shadowhawk Flashlight has been discontinued and is no longer taking new orders or servicing existing orders, thank you". The phone disconnects immediately after the message. If you paid by credit card, we suggest contacting your credit card provider to dispute the charges.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Shadowhawk X800 Flashlight

Iron Ads LLC

Falcon Tactical Flashlights

Falcon Tactical X800

Websites:

http://www.falcontacticalflashlights.com

Contacts:

Customer Assistance (France)

Customer Service (Germany)

Customer Support

Support Falcon Tactical Flashlights

Nathan Martinez (Manager)

Addresses:

7875 Highlands Village Place, San Diego, CA, 92129

PO Box 7574, Milton Keynes, , MK11 9GQ

Reputation Report

Shadowhawk Flashlights

Complaints and Resolutions

Other Information