Find a reputable business?

Reputation Report

Smart & Final Stores, LLC.

  628 inquiries |
Bulk Food Stores

P.O. Box 2377, GMF
Los Angeles, CA 90051
| Get Directions

(800) 894-0511

http://www.smartandfinal.com

Company Rating

F

View Rating Explanation

Customer Reviews

based on 9 reviews.

Write Review

View Customer Reviews

Complaint Experience

13%

Complaint Resolution Index (CRI)

8 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2021

If not covering my nose with a mask is so hazardous, why aren't there hazardous waste containers everywhere?

I'm 80 years old and when wearing a mask, I DON'T cover my nose. Yesterday, the cashier asked if I would cover my nose, which I complied with! I NEVER cover my nose for many reasons! This is the first time EVER I have been asked to cover my nose. I relayed this problem to my neighbors, friends and families and your stores are now on our don't patronize list! When I left the store I noticed mask, gloves, used gum, etc in the parking lot! If not covering my nose is so hazardous, why aren't there hazardous waste containers everywhere?

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$182.00

Total Amount Settled:
$0.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

8 complaints against Smart & Final Stores, LLC. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

This company's business is Grocery Store.

Primary Contact: Melissa Gomez (Customer Relations Cordinator)
Business Started: 5/23/2003
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Smart & Final Stores, LLC.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Smart & Final #469
Smart & Final Stores Corporation
Smart & Final

Websites:

Contacts:

Customer Service
Karen Kadletz (Customer Relations Manager)
Randall Oliver (Corporate Communications / Media Relations)
Website

Other Categories:

Addresses: