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Smart & Final Stores, LLC.

  628 inquiries |
Bulk Food Stores

P.O. Box 2377, GMF
Los Angeles, CA 90051
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(800) 894-0511

Company Rating


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Customer Reviews

based on 9 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

8 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2021

If not covering my nose with a mask is so hazardous, why aren't there hazardous waste containers everywhere?

I'm 80 years old and when wearing a mask, I DON'T cover my nose. Yesterday, the cashier asked if I would cover my nose, which I complied with! I NEVER cover my nose for many reasons! This is the first time EVER I have been asked to cover my nose. I relayed this problem to my neighbors, friends and families and your stores are now on our don't patronize list! When I left the store I noticed mask, gloves, used gum, etc in the parking lot! If not covering my nose is so hazardous, why aren't there hazardous waste containers everywhere?

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

8 complaints against Smart & Final Stores, LLC. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
5 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is Grocery Store.

Primary Contact: Melissa Gomez (Customer Relations Cordinator)
Business Started: 5/23/2003

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


Smart & Final #469
Smart & Final Stores Corporation
Smart & Final



Customer Service
Karen Kadletz (Customer Relations Manager)
Randall Oliver (Corporate Communications / Media Relations)

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