Find a reputable business?

Complaints and Resolutions

Smart & Final Stores, LLC. complaints

Read Complaints File Complaint View Full Report

P.O. Box 2377, GMF
Los Angeles, CA 90051 | Get Directions

(800) 894-0511

http://www.smartandfinal.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Smart & Final Stores, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Smart & Final Stores, LLC.

Sort by

6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

On February 24 at 3:30 pm or about 4:00 pm I was shopping at smart & final store located on Redondo and 6th St. in the city of Long Beach while shopping I was approached by a store employee asking me about what I was doing in the store I told her I was shopping. She then said she would have to asking me to leave the store for no apparent reason saying she could check the camera as if I had commented a crime. I told her I had not did anything wrong and would be making a complaint, she said she didn't care. Resolution Sought Talk to the employee about the harassment of customer's thank you.

2/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $24.00 Amount Settled: $0.00

Customer Complaint

1/11/2023

I paid the cashier wouldn't give me my money or ring me up they just told me to leave without letting me by the product and get my money back so I went outside and as I was walking outside the manager throws the cash at me on the floor Resolution Sought Hire better people to work for their company That and pay me money for embarrassment and disgracing me

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile