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SMS Equipment - Prince George

275 inquiries |
Industrial Products Manufacturer

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1063 Great Street
Prince George, BC V2N2K8 | Get Directions

(250) 564-8841

http://smsequip.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/19/2018 Steven S.

Very bad experience

I am a road construction contractor and logger.. I have bought approximately 2.5 million dollars worth of equipment from sms and have never missed a payment.. the machines are all paid off and have been well maintained.. I recently had a major failure with an engine in a 50 tonne excavator.. it was only 800 hrs over the warranty.. a new engine cost me 100000 dollars to replace.. these machines are known for this failure due to a cam gear coming loose and piling up the engines.. there has never been a recall to rectify the flaw.. I only found out about it after the failure.. sms has done nothing to help me.. I am so disappointed in their service and really shitty for lack of a better word support.. I will be selling all of my Komatsu equipment and buying Volvo or John Deere.. this company has cost me 100s of thousands of dollars in unnecessary bullshit along the way..I just want bad publicity for them.. they have no complaint line on there website that I can find.. I like Komatsu equipment.. but there service and support won't suffice in my company..I just want to see bad publicity posted on these arrogant service people in Prince George BC.. SMS has to have better service and help for contractors.. and Komatsu have to be more accountable too.. very bad experience..

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against SMS Equipment - Prince George closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is industrial products manufacturer.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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