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Snail Games USA, Inc.

539 inquiries |
Online Gaming Websites

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12049 Jefferson Blvd.
Culver City, CA 90230 | Get Directions

(310) 928-7429

http://www.snailgamesusa.com

Always Online
Monday - Friday 8am - 6pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/8/2018 Katie. L X.

Should not take sides and stay neutral and not get involved in the player to player affairs.

Age of Wushu has two different opposing alliances. Currently the GM meaning game master, who deals with games affair starting to take a side on one of the alliance forces. As GM, should not take sides and stay neutral and not get involved in the player to player affairs but game technicalities and troubleshooting and Q&As. The GM created an instant strong toon and join on one of the alliance force guilds. It started to attack other alliance forces and privately spawn world boss (a creature that after killing, it drops valuable items for the player to pick up) in a secluded area and at an odd time. The GM name goes by Edison and the in-game name is Laconic.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Snail Games USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Snail Games USA is an online game.

Primary Contact:	Hai Shi (CEO)
Business Started:	9/1/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Snail Games

Websites:
There are no additional web sites.

Contacts:

Customer Support (Customer Services)

Addresses:

P.O. Box 13039 , Marina Del Rey, CA, 90295

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