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Southern California Edison Company complaints

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PO Box 800 Consumer Affairs/Quad 1-D
Rosemead, CA 91770 | Get Directions

(626) 302-2838

http://www.sce.com

24 Hour Customer Service: 1-800-655-4555

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Total Amount in Dispute:
$366,506.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

54 complaints against Southern California Edison Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
18	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
9	Unanswered

54 complaints against Southern California Edison Company

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,082.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

For over a year Heap and myself have been trying to get me out the Amp program so they can help me with my utilities. We talk to numerous representatives and supervisors. I call their corporate office called the corporate office and what we was trying to asking Edison to do so heap can help with the bill corporate office did within an hour... Now since it has took them so long to take me out the Amp program ..Now heap doesn't have the resources to help me anymore because it took them so long. Now they want me to pay 183.00 for 24 month on top of my regular bill....I am disabled I only get 1100 a month im one 24hr oxygen and had medication that needs to be refrigerated. So now they ate threatening to shut of my power...Due to their error, not mine Resolution Sought I would like them to remove that pass due balance of 5082 dollars because if they had done there part over a year ago Heap would have paid the bill....But now the funding is not available to help me

1/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

They set my account to pay annually. Because I used to have solar panels but I don't have them anymore, and they don't want to put my account to pay each month. Me pusieron mi cuenta para pagar anualmente. Porque antes tenia paneles solares pero ya no los tengo,y no quieren poner mi cuenta para pagar cada mes. Resolution Sought I want my bill to pay every month Quiero mi bill para pagar cada mes

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