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SPN Search complaints

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16787 Beach Blvd # 659
Huntington Beach, CA 92647 | Get Directions

(800) 891-5513

http://spssearch.com

Customer Service can be reached at (800) 891-5513 ext 88

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Total Amount in Dispute:
$899.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SPN Search closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SPN Search

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7/14/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $899.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

I signed up for 5 keyword advertising with SPN search on April 26th 2021 through an agent whose name is Kelly Lucas- Segment Representative, Strategic Placement Systems; 844 244 9533, extension 743 A check in the amount of $899 ( check number 1118) was written by TheraLIfe and mailed to Robert Sexton - on April 26. Check has been cashed. To date, no account has been set up and no one from SPN has contacted me. I have sent numerous inquiries through Kelly Lucas, made phone calls to SPN Search at 714-421-3838 with no result. Resolution Sought Refund of $899. Stop SPN fraud practices to other businesses.

Company Response

7/8/2021

First, the account was in fact set up and we provided the email forward to the client Second, we can provide proof of this to the BCA Service is up and running but client never replied to two emails e sent confirming its up and running.

Customer Rebuttal

7/12/2021

I did not receive any emails from you. No response from you even after nemerous attempt to contact you vis email plus phone messages. Please call me at XXX-XXX-XXXX I have all records of my attempts to contact you. Send emails to xxx@comcast. net

Company Final Response

7/12/2021

I've sent it to you twice, and will do so again. This is why I asked you if you had an alternate email address when you signed up, so as to avoid emails being caught in a spam trap. It does bear noting that I sent a screencap of said email to the BCA, and did specifically ask them to forward it to you. As for no response from me, I do work a second job and I logically assumed that you'd respond to the emails I sent you as well as the email NetGuard sent you.

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