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Spotlight Resorts

  1,938 inquiries |
Time Shares |   Business Alert

20422 Beach Blvd. Suite 100
Huntington Beach, CA 92648
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(855) 988-7768

http://www.spotlightresorts.co...

Contact us for hours of operation

Company Rating

CC

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Customer Reviews

based on 3 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/27/2018

15 month long scam

Contacted Spotlight Resorts to assist in the sale of our time share at Christie Lodge in Avon CO. More than happy to assist in the process. However, all we got was one excuse after another. First, the buyers needed to get a co-signer. That fell through and a second had to be secured. Several other delays occurred. Most dealt with the slowness in processing the paperwork. The typical line was just too many sales a head of us. We would get an update, assuring us that it would be us a few more days. We called a couple of times, but were instructed not to call. It has been 15 months. We were told the process should not take more than 90 days. Recently, we realized we had not been given a copy proposed sale agreement. Nor, was there any escrow account info. This seemed to be a little odd. Last week we contacted Spotlight Resorts to terminated the sales agreement. Our call was never answered. Left a message, but no one has called us back. We doubt there was ever a buyer!!! Just a 15 month long scam. A rating for the company is F. There is nothing to like.

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Complaints and Resolutions

Total Amount in Dispute:
$18,325.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege misrepresentation, failure to fulfill services, difficulty obtaining refunds, and poor customer service. Complainants typically allege the company represents they can sell or rent owner's timeshare within a year, but fails to do so. Some complainants allege the company fails to return calls, makes unauthorized charges, and does not issue refunds after owners cancel services.

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Complaint Closing Statistics

2 complaints against Spotlight Resorts closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Spotlight Resorts has been in business since 2012, providing effective ways to market your vacation ownership.

Primary Contact: Service Customer
Business Started: 8/21/2012
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Consumers should beware of unsolicited calls, emails, or mailings from anyone claiming they have a buyer for your timeshare or vacation property and asking for fees in advance. Many timeshare resale schemes begin with a salesperson contacting you with an offer to broker a sales transaction for your timeshare. Often times they require a fee to be paid to them, many times through wire transfer, to cover past “maintenance fees”, "legal and processing" fees, "closing costs”, or another fee before the sale can go through. Many individuals who have paid these fees never hear from the companies again. Some fraudsters have even posed as legitimate businesses in order to perpetrate the fraud and after they have collected their fees, they disappear.


Business Consumer Alliance urges timeshare and vacation property owners to use caution, especially if you receive unsolicited contact offering to sale your timeshare. In California, only licensed real estate brokers (or salespersons employed and supervised by the brokers) may list and sell "timeshares for resale". In addition, advance fees for resale services may only be collected by the broker (or supervised sales person) if they have a written “Advance Fee Agreement” that has been reviewed by the Bureau of Real Estate Commissioner, a “No-Objection Letter” is issued by the department to the broker, and the advance fees are properly handled and placed in a trust fund belonging to timeshare owners. A violation of the rules on advance fees constitutes grounds for disciplinary action against a real estate licensee, as well as grounds for criminal proceedings.


BCA offers the following advice to timeshare owners:


  • Before you agree to let a third party market, advertise, or sell your vacation property/timeshare check out the business. Make sure the company is in good standing. You may find information on the company on Google, social media, or related searches via the internet. In addition to searching the company name, also search key personnel and principals since many scammers conduct business under various DBA’s and business names.

  • Do not give in to pressure to act immediately or promises that your timeshare can be sold rapidly. Many companies claim that they have buyers ready to purchase your timeshare or property to get you to agree to a contract. Unfortunately, often times these promises are not fulfilled.  

  • Do not agree to anything over the phone. Request a copy of the reseller’s written contract and request a written statement of all fees and costs associated with the sale. Do not sign any contract or agreement that you do not understand, or if you do not agree to the terms contained in the contract. Negotiate any portion of the contract that you do not agree with.

  • Beware of company’s asking you to pay upfront fees for services. Also it is wise not to pay any fees in cash, money order, or wire transfer, as these forms of payment provide little if any recourse in the event that you are dealing with a fraudulent business. Credit card transactions can be disputed with your credit card issuer if there is fraud involved or in the case that services are not rendered. You may ask that any payments made be placed in a independent escrow account of your choice to ensure that your money is secure while services are being completed.

  • Ask the reseller if they are licensed to sell real estate in the area where your timeshare is located and verify that they are licensed.

  • Verify that the business has an actual physical location, not just a PO Box or mail facility.

  • Obtain in writing details on how the reseller will advertise and promote your timeshare. Ask if and how frequently you will receive progress reports on the sale. Also confirm how long they will market your property.

  • Obtain references of previous clients who have successfully used the company’s services. Contact these individuals to hear their experience with the business. Also, obtain information on purported buyers

  • Check with your timeshare resort or administrator to determine if there are any restrictions, limitations, or costs involved that will affect your ability to resell or transfer ownership of the timeshare.

  • Shop around and compare prices and services so you can make the best decision


Some warning signs that the offer may be a scheme:


  • Upfront payments or advance fees requested before any services have been provided and requests to pay fees in cash, by wire transfer, money order, or cashier’s check.  These forms of payment offer you little recourse if they are paid to a fraudster.

  • They have no physical address only a PO Box or mail drop location or the address provided is does not belong to the company. Also, be cautious if the sales person refuses to meet with you in person, doesn’t provide a business phone number, or the information provided cannot be verified.

  • High pressure tactic to sell now or sign a contract before you have time to review the terms and understand what you are getting into.

  • Exaggerated claims or unrealistic offers. If it sounds too good to be true, it probably is.

  • Claims that the market is “hot” or that they have buyers ready to buy your timeshare.

  • Promises or guarantees to refund upfront payments if the timeshare is not sold. These guarantees are often empty promises.

  • Requests that you provide personal financial information, including a bank account and/or credit card number, over the phone or over the Internet.

  • Statements that you can simply “walk away” from your timeshare by transferring it to a third party.

  • Advice that you should not talk with someone else regarding the offer.

Other Considerations

Before signing a contract with a timeshare reseller, review the terms and conditions and make sure you agree with them. If the deal isn’t what you expected or wanted, don’t sign the contract. Negotiate changes or find another reseller. The contract should include the services the reseller will perform; the fees, commissions, and other costs you must pay and when; whether you can rent or sell the timeshare on your own at the same time the reseller is trying to sell your unit; the length or term of the contract to sell your timeshare; and who is responsible for documenting and closing the sale.


You should also gather your documents and information about the timeshare. You’ll need:


  • the name, address, and phone number of the resort

  • the deed and the contract or membership agreement

  • the financing agreement, if you’re still paying for the property

  • information to identify your interest or membership

  • the exchange company affiliation

  • the amount and due date of your maintenance fee

  • the amount of real estate taxes, if billed separately


If you want an idea of the value of a timeshare that you’re selling, consider using a timeshare appraisal service. The appraiser should be licensed in the state where the service is located. Check with the state to see if the license is current.


Remember fraud can happen to anyone even if all of the above precautions are taken. Research, research, and research some more. If it sounds too good to be true, it probably is. If you have been a victim of a timeshare resell scam or have a problem with a timeshare reseller you may file a complaint or write a review about your experience on our BCA website, or with your local government protection agency.


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Additional Info

DBAs:

Spotlight Resorts, Inc.

Websites:
There are no additional web sites.

Contacts:

Andrea Lewis-Blair (Owner)