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Spotlight Resorts complaints

20422 Beach Blvd. Suite 100
Huntington Beach, CA 92648
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(855) 988-7768

http://www.spotlightresorts.co...

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Total Amount in Dispute:
$18,325.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege misrepresentation, failure to fulfill services, difficulty obtaining refunds, and poor customer service. Complainants typically allege the company represents they can sell or rent owner's timeshare within a year, but fails to do so. Some complainants allege the company fails to return calls, makes unauthorized charges, and does not issue refunds after owners cancel services.

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Complaint Closing Statistics

2 complaints against Spotlight Resorts closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Spotlight Resorts

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8/31/2020

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

8/5/2020

they have dragged their feet for almost 2 yrs. First the people needed to get a new loan then the pandemic and forever to find a notary. Oita always she spoke to title talk to you when I hear from them.....I've really banking on this money. Don't know what I should do. Resolution Sought I want my $18000.00 NOW. I've waited long enough

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10/20/2019

RESPONSE: Complaint was not answered Amount in Dispute: $325.00 Amount Settled: $0.00

Customer Complaint

9/24/2019

I first had contact with Lainie at this company on 3/1/16 when I paid a $299 membership fee and signed the agreement after viewing a TV ad. Since then not once have they rented the property and brought me in any income. Furthermore, two supposed sales have gone by the wayside, the first because the buyer wasn't qualified and the second because Lainie believes I told her not to move forward with the buyer which couldn't be further from the truth. All this over three years plus time of countless and ridiculous phone calls from Lainie stating " I spoke to her at title yesterday" - yet she refuses to name a name and a title company. I told her no more phone calls until you have a sale confirmed. I want her to email me updates but she refuses to put anything into writing. She refuses to refund or provide a detailed invoice for $325 I paid them on 1/10/18 which she verbally told me was 100 refundable as it was part of the title fees I was paying in order to facilitate the sale to the first unqualified buyer. They have ridiculously high rental and sale prices on this property which I have repeatedly told her to lower just to get it rented or sold because I don't want this still in my estate when I die! They never answer their phones and take weeks to respond to emails if at all. There's no legitimacy to this business at all!! Resolution Sought Refund the $325 immediately.

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