Complaints for Spotlight Resorts in Huntington Beach, CA

20422 Beach Blvd. Suite 100
Huntington Beach, CA 92648 | Get Directions

(855) 988-7768

http://www.spotlightresorts.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation, failure to fulfill services, difficulty obtaining refunds, and poor customer service. Complainants typically allege the company represents they can sell or rent owner's timeshare within a year, but fails to do so. Some complainants allege the company fails to return calls, makes unauthorized charges, and does not issue refunds after owners cancel services.

Complaint Closing Statistics

0 complaints against Spotlight Resorts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Spotlight Resorts complaints