Complaints for Stamps.com in El Segundo, CA - 13131095

1990 East Grand Avenue
El Segundo, CA 90245-5013 | Get Directions

(888) 434-0055

http://www.stamps.com

Mon-Fri: 6am -6pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege; that they are unable to utilize the service due to software problems difficulties cancelling services or experience delays when calling customer service or other general service issues. Other customers complaint of difficulty or inability to obtain refunds for postage misprints. ~~The company generally responds by offering explanations of their trial policy issuing full refunds in some cases offering compensation or credits even though they believed it was not justified or closing accounts.

Complaint Closing Statistics

1 complaints against Stamps.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Stamps.com complaints