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Star Marble and Tile, Inc.

178 inquiries |
Tile Contractors

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12500 Raymer Street
North Hollywood, CA 91605 | Get Directions

(818) 982-2863

http://www.starmarblegranite.c...

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/9/2014 Tina O.

Very knowledgeable and professional.

Star Marble and Tile, Inc. provided us with consultation and design. They assisted with granite purchase and granite installation. They meet all of our expectations. We received exceptional service from Ricardo and the installation crew. The service was prompt and thorough. I highly recommend Star Marble and Tile. Ricardo is very knowledgeable and professional. They worked within our budget and helped me with design choices.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Star Marble and Tile, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing marble, tile and granite contracting services.

Primary Contact:	Ricardo Turcios (President)
Business Started:	12/18/1998
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 757335
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Star Marble & Granite

Star Marble

Websites:
There are no additional web sites.

Contacts:

Maria Del Rosario Peraza (Officer)

Other Categories:

Marble Contractors

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