Strategic Student Solutions LLC ratings, reviews and complaints - Debt Relief Services - non-compliant with FTC Rule

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Strategic Student Solutions LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Strategic Student Solutions, is a document preparation services company. specializing in helping our clients prepare and complete the required documents to obtain a Federal Student Loan Consolidation and new Repayment Plan.

Primary Contact:	Dave Green (Manager/Principal)
Business Started:	10/9/2013
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Department of Business Oversight and file a $25,000 bond.

To verify licensing, contact the California Department of Business Oversight (DBO) by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or (866) ASK CORP. Prorater licenses can be verified on-line, by accessing the DBO website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description:

On May 15, 2017, the Federal Trade Commission (FTC) filed a Complaint for Permanent Injunction and Other Equitable Relief against Strategic Student Solutions, LLC, its related companies, and owner Dave Green for operating a student loan debt relief business and credit repair company. The scheme swindled millions of dollars from consumers and placed many into more debt than when they entered the programs.

The FTC complaint alleges the company falsely offered student debt relief and credit services, charged and collected illegal upfront fees of up to $1200 and monthly fees of typically $49.99. They told student loan borrowers they would be enrolled in a loan forgiveness or payment reduction program, and that their monthly payments would be applied to their loans. However, in many cases, consumers found out that the company never enrolled them in any loan forgiveness or payment reduction programs; in some cases they never even contacted the loan servicer. They also discovered that none of their monthly payments were applied to their student loan debt. When many consumers sought refunds or to cancel the services, the company ignored them or claimed that if they cancelled they would be ineligible for federal loan forgiveness programs in the future.

The complaint further alleges Owner Dave Green used corporate funds to pay for personal expenses.

At the FTC's request, a federal court has temporarily halted the operation. The agency seeks to permanently stop the alleged illegal practices and obtain refunds for affected consumers.

The FTC Complaint can be viewed in its entirety here.

Date of Action: 5/15/2017

Agency: Federal Trade Commission (FTC)Washington
Description:

On May 26, 2017, the U.S. District Court for the Southern District of Florida entered a Stipulated Preliminary Injunction in the FTC's case against Strategic Student Solutions. The injunction allowed the Court to freeze the assets of the company and principal and halt the organization's student loan debt relief operation. A receiver was appointing to control the business for the remainder of the litigation

Date of Action: 5/26/2017

Comments and Analysis

Our experience with debt negotiating companies is that they attract customers with large credit card debt by claiming to be able to settle those debts for a fraction of their face value. They often claim that their services are more effective than those provided by credit counseling services and that they are a superior alternative to bankruptcy.

Complaints on these type of companies allege that creditors continue to harass clients, fees and interest continue to accumulate, and the creditors are not contacted. Usually, creditors turn the claims over to collection agencies, file suit and pursue collection of the money owed to them. Debts are seldom settled, customer's credit is ruined, and many people are sued forcing them to seek bankruptcy protection. Typically, it is difficult to obtain refunds.

These companies usually instruct their clients to stop paying their creditors. Some companies direct clients to make their payments to the debt negotiation company instead. They promise that when sufficient cash has been accumulated to offer a settlement to a creditor, they will do so. They go on to say that their program may take two or three years to complete. Most companies collect their fees upfront and generally the fees are based on some percentage of the promised savings.

Other companies simply collect their fee and advise debtors to save their money to pay their creditors themselves. California law limits the amount of fees debt negotiators can charge, but by not collecting the money and distributing it to your creditors, companies can remove themselves from the limiting statutes and charge whatever they wish. What they are supposed to do for you while you’re saving up your money is to contact your creditors and inform them that they’re working with you, negotiate the amount to settle your debt, and ask them stop contacting you. Debtors may not realize that if their creditors do accept a negotiated settlement, the amount forgiven constitutes taxable income.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

DG Investment Properties LLC

Credit Relief Center LLC

Student Relief Center LLC

Strategic Debt Solutions LLC

Strategic Doc Prep Solutions LLC

Websites:
There are no additional web sites.