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Sun-Tec Solar Energy complaints

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7300 Bryan Dairy Road, Suite 400
Seminole, FL 33777 | Get Directions

(877) 834-7868

http://www.suntecsolarenergy.c...

Monday-Friday: 9:00 AM- 5:00 PM
Saturday & Sunday: Closed

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Total Amount in Dispute:
$143,070.00

Total Amount Settled:
$0.00

Complaint Experience

71%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Sun-Tec Solar Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

7 complaints against Sun-Tec Solar Energy

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8/1/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/15/2023

I have tried to contact SunTec regarding an issue. They have not responded back to me. They don't answer their phones neither do they respond back to voicemails. SunTec is responsible for a year worth of payments to me for getting solar through them. I have not received anything from them. They owe me $2,206.20. Resolution Sought To pay me what's due to me.

Company Response

7/18/2023

We have spoken with our customer regarding promo. We have received the documentation require and will be processing the promo to customer. We apologize for the delay. Thank you for your understanding.

Customer Rebuttal

7/19/2023

I don’t feel like they are being honest with their response. I say this because it has taken them all this time to respond. I had been sent them documentation way back in February or March. By them calling me after I had filed this complaint is evidence that they feel they have solved this issue. It will not be solved until I see my rebate.

1/30/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,070.00 Amount Settled: $0.00

Customer Complaint

1/9/2023

I am a Realtor and last year referred three different clients. Karl Edwards, Elizabeth Watain, and Yolonda Hale. One was a verified referral for Yolonda Hale for $35 and for Karl Edwards which was a funded referral for $1030. I still haven't received my check for the amount of $1070.00. These referrals were sent in April 2022. Resolution Sought I would like to receive my $1070 referral check for my home. My name is Waleska Reyes Jesner. My phone number is 321-310-2401. Hope to hear from you today 1/6/23. Thank You

Company Response

1/10/2023

It is our understanding that it is unethical to receive these types of payments for real estate professionals, and could result in the loss of their license. We verified this with several of our acquaintances that are real estate professionals, and several that turned down our offer of this program.

Customer Rebuttal

1/17/2023

I appreciate the clarity. Been know to this business I can see how this is consider a kick back. Sun Tech should trained their employees. For my understanding the Tech at your company was working with other Realtor and told me about the referral program knowing that I was a new Realtor. Thank you for the update.

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