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Sun West Mortgage Company Inc. complaints

6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620
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Contact Us: (800) 453-7884 or
Monday - Friday: 8:30AM - 5PM PT
NMLS 3277

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Sun West Mortgage Company Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Sun West Mortgage Company Inc.

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RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint


Loan agent does not return calls and does not keep customer apprised of loan status. Resolution Sought Assign a loan agent with some work ethics.

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Company Response


Sun West has provided a detailed response along with any supporting documentation only to the customer

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Customer Rebuttal


Still find there is no prompt reply to phone calls.

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