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Complaints and Resolutions

Sun West Mortgage Company Inc. complaints

6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620
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http://www.swmc.com

Contact Us: (562) 924-7884

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Sun West Mortgage Company Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Sun West Mortgage Company Inc.

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8/12/2020

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2020

Loan agent does not return calls and does not keep customer apprised of loan status. Resolution Sought Assign a loan agent with some work ethics.

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Company Response

7/29/2020

Sun West has provided a detailed response along with any supporting documentation only to the customer

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Customer Rebuttal

7/31/2020

Still find there is no prompt reply to phone calls.

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