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Sun West Mortgage Company Inc. complaints

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18303 Gridley Road
Cerritos, CA 90703 | Get Directions

(833) 478-6937

http://www.swmc.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sun West Mortgage Company Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sun West Mortgage Company Inc.

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8/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

Its hard as an African upcoming young girl Suffering and no food to put in the table ?? I will so much happier if I get this loan. I will like to start up a small business that I always dream about since I was a child. And I know its gonna make a lot of profit. Resolution Sought I will so much happier if I get this loan

Company Response

8/2/2023

In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced. Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customers satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions they may have.

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