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Sun West Mortgage Company Inc. reviews

6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620
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http://www.swmc.com

Contact Us: (562) 924-7884

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based on 4 reviews.

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Customer Reviews

Showing 4 recent reviews for Sun West Mortgage Company Inc.

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Posted on 11/1/2021

The Most Fraudulent and Criminal Mortgage Company There Is!

As a disabled senior citizen I have been discriminated by this company repeatedly the entire 2020/2021 year! They refinanced me but couldn't do it alone. I had to contact the original lender because Sun West does not have the know how, how to process a refinancing of my home. Then when the rates got much lower, they tried to refinance me but came up with a larger payment than the one I was already paying! Then I was approved for a special flex modification program and started sending the payments to them. I signed a cease and desist form and sent it to Sun West! However; instead, for the past month they ramped up their contact with me sending me over 290 pages of mail, almost daily. Just got one today. They gave me a 2nd equity loan for $5,000 & 3.5%. I had to get a loan at high interest so I could pay off my 2nd lien. Because they would not subordinate it with the refinancing! But you would think that was enough, instead they tell me I owe interest in the 2nd lien, when I fully paid it off. Then after drafting a amortization table, it shows they were robbing me; since, THEY WERE ONLY APPLYING MY PAYMENTS TO INTEREST, instead of applying to the principle! They are trying to hang on to the 2nd lien so they can say that they can qualify to get the property anyway! In other words, they have tried many tactics in order to keep my loan! They have even have send me mail telling me that I'm in foreclosure when I've have been making the payments via the special program I qualified for. Don't consider this very nasty and illegal lender. I just received their daily collection letter today, for the 2nd lien I already paid with a bogus $200 balance they made up! Stay away from them and tell others to do so! I'll be reporting them to the FDIC, FINRA, SPIC, FHFA, NMSL, HUD and alerting others online! If they victimize a severely disabled seniors who has always made the payments on time, no telling what they are capable. They break every Financial Right we have!

Kelsey S.

Business responded on 11/12/2021

In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced. Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customer's satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions they may have.

Posted on 6/24/2021

A liar company used fraud action and deceived the customer

Worst one. They used fraud action and deceived me during the refinancing process. They took my loan money away and charged me extra fees and held the loan for over 2 weeks, causing me extra loss. Contacted the customer service, but no response, they either disconnected you and put you on hold. A company full of liars!

Kelsey S.

Business responded on 12/3/2021

In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced. Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customer's satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions they may have.