Sunny Sports, Inc. reviews

In response to this review, where the customer states that we promised a 4 day delivery time, this is untrue, we are not able to provide 4 day delivery times to anyone. Depending on the order it can take up to 4-7 business days processing time to process the documents that the customer requires in order to ship out the merchandise, before the item even leaves our facility. If the customer ordered full assembly on the unit we have to remove the merchandise and assemble the unit for them, and then re-inspect the merchandise and package it once again for shipping to the customer through an outside shipping company. We are the distributor of the merchandise and not the company making the units, so we have to inspect every unit that goes out and prepare them shipping which does take some time. These are motor vehicles not toys or small items, they are 400 lbs freights or more and require some time in order to ship them out. Also in response to the review it states that we made the customer aware that if there was an issue or something wrong with the item and we catch it before it gets shipped to the customer we resolve the issue right there, and send out another one which we did in this case, per the customer's agreement, nothing gets shipped out unless we have had permission and agreement of the customer. The customer is also made aware that they reserve the right to inspect the shipment, before delivery because they have to sign for the freight. The shipping company will not just drop off the units at a customers location unless instructed to do so by the customer or the receiving party. The customer also reserves the right to inspect the shipment and refuse it depending on the damage per their terms and conditions of their contract that the customer must read review and agree to before any order is processed. We make sure that everything we do the customer has agreed to or a representative of the customer has agreed to and so does the shipping company. As far as not being able to talk to someone, this is also untrue, the customer has several ways of communicating with our company through emails, phone calls, chat online with a live representative. I suggest that every customer read and review the customer service link and ensure that they are aware of what they can and can't do. We do our best to address every customers concern in a timely manner when the proper steps and procedures are followed.