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Truist

886 inquiries |
Banks

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214 North Tryon Street
Charlotte, NC 28202-1078 | Get Directions

(844) 487-8478

http://www.truist.com

www.suntrust.com

Company Rating

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Customer Reviews

based on 7 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

58 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/7/2022 Timothy F.

If the sign says 9:00 to 6:00 that's what time they serve you.

Every evening I get here the door says they close at 6:00, they shut everything down at least 10 minutes till they need to serve their customers 6:00 not 10 till not 5 till but until 6:00 if they can't they all need to be fired find a new job. They don't need to be getting in their cars at 5 minutes till 6:00 and leave if the sign says 6:00 they need to serve their customers until 6:00 if not the business need to be shut down they're lying fed up with this crap I'm not dealing with their banking anymore I hope the rest of the people follow. If the sign says 9:00 to 6:00 that's what time they serve you cash checks take deposits at 6:00 they shut curtains turn everything off get ready to go home if they can't they need new jobs.

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Complaints and Resolutions

Total Amount in Dispute:
$548,453.00

Total Amount Settled:
$117.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

58 complaints against Truist closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
57	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

SunTrust provides deposit, credit, trust and investment services to a broad range of retail, business and institutional clients. Other affiliates provide mortgage banking, asset management, securites brokerage, insurance, and capital market services.