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Synchrony Financial

  529 inquiries |
Secured Credit Card Companies

PO Box 960061
Orlando, FL 32896
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(866) 419-4096

Contact us for business hours

Company Rating


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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

88 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/22/2020

Bca was a big help in helping me resolve my issue with synchrony bank

Bca was a big help in helping me resolve my issue with synchrony bank

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

88 complaints against Synchrony Financial closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
87 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We’re the largest provider of private label credit cards in the United States, based on purchase volume and receivables, and that’s just the beginning.

Primary Contact: Billing Disputes
Business Started: 10/22/2013

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


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Synchrony Bank
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Darcey Segatti (Senior Specialist)
Steve Pollack (SVP, Customer Experience, SYF - Enterprise Operati)
Darcey Segatti-West (Senior Specialist, Corporate Consumer Relations)
Elizabeth Galligo (Corporate Specialist, Consumer Relations)
Jenny Beam (Corporate Specialist, Consumer Relations)