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12920 South East 38th Street
Bellevue, WA 98006
| Get Directions

(877) 453-1304

Customer Care Representatives Available Daily:
3:00 am - 10:00 pm PT
Automated Acct. Help 24/7

Company Rating


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Customer Reviews

based on 6 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

367 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2021

Bad coverage.

Establish good 5g service

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

367 complaints against T-Mobile USA, Inc. closed in last 3 years.
Complaints Type of response
12 Making a full refund, as the consumer requested
1 Making a partial refund
14 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
340 Unanswered

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Other Information

Company Info

T-Mobile USA, Inc. offers personal and business mobile services, such as: Internet & Email, Messaging, International, Voicemail to Text, SmartPhone Mobile HotSpot, Premium Handset Protection, Family Wireless 101, Name ID, Music, 411 & more.

Primary Contact: Complaint Contact
Business Started: 6/18/1999

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Business Consumer Alliance urges all customers to review their bills monthly thoroughly to see what charges you are being billed for. If you find any charges you are unfamiliar with or did not authorize contact your provider and the billing party immediately. Consider blocking third party charges your provider may offer this for free.

For more information on mobile cramming and tips on what you can do about unauthorized charges visit our resource guide on “Mobile Cramming”. If you have a problem with your provider or any other business file a complaint with Business Consumer Alliance. 

Industry Resources
Advertising Reviews
Additional Info


T Mobile
T Mobile Gateway Pavillions

There are no additional web sites.


Crystal Perches (Executive Liaison)
Customer Relations
Angela Baca (Executive Liaison)
Scott Robertson (Manager)
Lauren Venezia (Vice President/Secretary)